Answers to frequently asked water damage questions.

Q: There’s standing water in my basement…what should I do?

A: Quickly assess if the area is safe to enter. Avoid walking through standing water, as there is risk of electrical shock, especially if the water is more than 2 inches deep. Turn the power off and call a plumbing professional to report the situation. Call us next! We can quickly assess the extent of damages and begin working to mitigate the effects of the water, start dry-out processes and prevent further damage, including mold growth.

Q: We had a water leak and fixed the problem, but there are water stains on the ceiling…should I be worried about this?

A: There are a visual cues to determine if the water stains are new or old. The age of water damage can be estimated by the rings. Newer signs of water damage will be a dark spot while older water damage develop a ring or even multiple rings. Mold is also an indication of water damage and is directly visible to the eye. If you notice any of the above signs of water damage, contact us for a free inspection.

Q: How do you dry out my home? How do I know if things are really dry?

A: Our Certified Applied Structural Drying technicians use a variety of techniques along with industry-standard premium drying equipment to ensure your home is thoroughly clean and dry. Afterward, we perform humidity testing and moisture readings to verify the drying is complete, as well as conduct mold testing to establish no mold is present.

Q: Can any of our things that got wet be salvaged?

A: There are a variety of techniques for drying furnishings, household items, valuables, and even documents. Restorations by Highmark is often successful in salvaging things that our clients didn’t think could be saved. While we do our best, every situation is different and dependent on the extent of the water damage.  We closely work with you to inventory, pack, and remove affected belongings to a separate location for the cleaning and restoration process.

Q: We can’t stay in our home until it’s fixed, but I’m not sure where we should go. What are our options?

A: Our concierge service will help with lining up comfortable living accommodations for you and your family if the repairs are extensive or the rebuilding requires weeks or months away from your home. We’ll do whatever it takes to help find the right accommodations for you, your family, and your pets—until you can return back home again. Assistance and information is just a phone call away at 952-882-8904.