Our Restoration Process

7 simple steps to restore your property

At Restorations by Highmark, we follow a simple, 7-step restoration process to restore your home or commercial property to its pre-incident condition. A member of our team will be on the phone or on-site with you within an hour of the property damage. At each of the restoration process stages, you’ll work with restoration experts who are skilled at securing your property, isolating the damage, estimating the loss, and rebuilding the affected areas. Here are the Restorations by Highmark team members you might work with, depending on the extent of your loss:

Red circle with the words "Emergency Response" in white.

First onsite to meet with the property owner and guide them through the first steps.

A red circle with the word "Mitigation" in white text at the center.

Stabilizes the environment and removes damaged materials.

A gray circular icon with the word "Estimator" written in white in the center.

Works with your insurance adjuster to determine the scope and cost to repair damaged property.

Gray circle with the words "Project Manager & Job Supervisor" in white, centered text, highlighting leadership throughout the restoration process.

Oversees the construction process to ensure the work is completed with the highest quality.

A solid dark circle with the words "Interior Designers" in white text centered inside, representing expertise in the restoration process.

Guide you through the materials selection process.

7-Step Restoration Process

1. Secure the Property: We're available 24/7/365 to make your home a safe and stable environment and prevent further damage.

2. Prep for Repairs: We remove damaged materials and personal items to be cleaned, and then prepare your home for the restoration process.

3. Help with Insurance: We guide you through the insurance claims process and share the info your insurance adjuster needs.

4. Create an Estimate: We provide a detailed estimate for both you and your insurance company to approve.

5. Finalize Selections: Together, we’ll pick your finishes—like flooring, paint, and fixtures—and lock in the project schedule.

6. Rebuild Your Home or Property: Our team handles the full reconstruction process, keeping you updated every step of the way.

7. Bring Your Belongings Back: Once the work is done, we return your cleaned and sanitized personal items. Welcome home!